Service Agent

💕 Meliá Hotels International 💕

If you are interested in being part of a collaborative environment, willing to embark on a journey of transformation, this position may interest you. We are looking for new talents who want to share this operational challenge with us.

Come be part of an innovative, collaborative and energetic team!

We are committed to building a diverse, inclusive world guided by the pursuit of social equity. Here, we understand that being different is normal and we want you to feel comfortable being who you are, whether at work or outside of it.

• Operate the hotel's telephone center;

• Receive and direct internal and external calls;;

• Respond to any request, need, suggestion, information or complaint from guests;

• Receive and record all requests for laundry, housekeeping (towel, amenities, housekeeping, crib, etc.), maintenance, room service, etc., in addition to transmitting them to the responsible sector immediately;

• Control the delivery time of room service orders;

• Carry out statistical control regarding the number of requests (more and less frequent requests);

• Promote cross selling (increase sales volume of food and beverages, offering higher value products and other products beyond those requested);

• Correctly register and carry out wake up calls, in accordance with established standards;

• Ensure that the services requested from other sectors were actually carried out (follow up);

• Provide clear and accurate information about the hotel's location, equipment and opening hours, other hotels in the chain, tourist offerings in the region, etc.;

• Monitor the pricing of hotel telephone calls and report any anomalies to the managers;

• Update and review guest preferences in their reservation histories;

• Prepare the Courtesy List with correct and updated information and transmit it to other departments daily.

• Completed higher education or college studant (preferably Hospitality Management or Tourism)

• Experience with customer service;

• Knowledge of typing, system, Excel and others;

• Excellent communication and organization skills;

• Proficient in English. Spanish will be an advantage;

• Availability to work on a schedule, including weekends and holidays.

Meal at the Hotel;

Transportation vouchers;

Medical insurance;

Dental insurance;

Life insurance;

Gympass.

WHAT IS IT LIKE TO WORK AT MELIÁ?

Meliá Hotels International is the only one among the 20 largest international hotel groups with a leisure origin and with the ideal size to combine exceptional hospitality with efficient and close management of its partners. All of this, combined with our Spanish cordiality and passion, makes us unique and different.  

At Meliá Hotels International, you are the protagonist. The combination of your talent and passion with our desire to grow alongside you has no limits. Together, we will move forward with the firm step of a great company. Together, we will turn the future into an exciting story.

At Meliá Hotels International we believe in equal opportunities and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other reason protected by federal, state or local laws. We believe that diversity and inclusion among our people are fundamental to our success as a global company.

LET’S BUILD A LEGACY OF POSITIVE TRANSFORMATIONS TOGETHER?

At Meliá Hotels International we believe that we can build a legacy of positive transformations and nurture the world’s dreams! Therefore, we are looking for people who have an innovative spirit, are committed, and who want to nurture their best version and grow together with us.

#COMEBEMELIÁ

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Na Meliá Hotels International, você tem o poder de criar seu futuro. Para nós o mais importante é o seu talento: compartilhamos essa paixão que no dia a dia faz você colocar seu coração em tudo que realiza. Estamos ao seu lado para ajudá-lo(a) e ir além dos seus limites para celebrar cada vitória ao seu lado. Porque juntos estrelamos nossas próprias histórias.

Mais de 340 hotéis presente em mais de quarenta países demonstram o sucesso baseado na nossa maneira única de entender nossos Clientes e com isso entregar as melhores experiências.

Com uma união perfeita do nosso espírito inovador e coração, continuamos a construir um negócio de sucesso que é uma referência mundial. Se você é uma pessoa que gosta de desafios, acolhedora, criativa, que tem prazer no atendimento ao Cliente: a Meliá é sua empresa. Na Meliá, seu sucesso é o nosso sucesso. ✨🚀